Student and Family Support Office
Get help with questions or concerns about your child's education
If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal.
If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.
When you contact our Student and Family Support Office:
- we will acknowledge your inquiry within 2 business days
- we aim to provide an answer within 5 business days
To help us respond to your inquiry, please provide:
- your name and contact information
- your child's name and school
- a description of your question or concern
- any steps you have already taken to try to resolve the issue
Before contacting the Student and Family Support Office.png "Looking for help poster")
Most concerns can be addressed quickly by speaking with your classroom teacher, vice-principal, principal, or superintendent. Whether it’s a classroom or school-wide issue, this chart outlines the best first step.
Please note, if you have concerns about student transportation, contact Tri-Board Student Transportation Services.
Contacting the Student and Family Support Office
If your question or concern requires additional follow-up or assistance beyond the school level, please contact the Support Office:
- Fill out the intake form on this page.
- Email: [email protected]
- Phone: 613-966-1170, ext. 62802
- Business hours for the Support Office are Monday to Friday, from 8:00 AM to 4:00 PM.
Privacy note: Notice of the collection, use and disclosure of personal information